Returns
Returns & Refunds
We hope you are happy with your order. If your purchase is not suitable, you have 30 days to return your order from the date it is shipped.
Items must be returned unworn, unused and unaltered, with all tags intact and in the original packaging. Products that have been worn, used, damaged or altered will not be accepted.
If your item arrived faulty, please contact our Customer Service team before starting your return.
Unfortunately, we are unable to accept returns for customised or made-to-order products.
UK Returns
Returns period: 30 days from the date your order is shipped.
Our returns process is simple. To start your return, please visit our Returns Portal and follow the instructions.
If you are printing your own return label, please attach it securely to the parcel. If your order is being returned in more than one parcel, each parcel must have its own return label that matches the items inside.
Once your return has been received by our fulfilment centre, please allow up to 14 working days for your return to be processed and your refund to be issued.
After your refund has been processed, it may take a further 5–10 working days to appear in your account, depending on your card issuer or original payment method.
EU Returns
Returns period: 30 days from the date your order is shipped.
Return shipping: The cost of return shipping will be deducted from your refund. In some locations, we may only be able to offer a self-post return service. In these cases, you will be responsible for arranging and paying for return postage, including any applicable taxes or duties.
To start your return, please visit our Returns Portal and follow the instructions provided.
If you are printing your own return label, please attach it securely to the parcel. If your order is being returned in more than one parcel, each parcel must have its own return label corresponding to the items inside.
Once your return has been received by our fulfilment centre, please allow up to 20 working days for it to be processed and your refund to be issued.
Once your refund has been processed, please allow a further 5–10 working days for the funds to appear in your account, depending on your card issuer or original payment method.
US Returns
Returns period: 30 days from the date your order is shipped.
The cost of return shipping will be deducted from your refund. In some locations, we may only be able to offer a self-post return service. In these cases, you will be responsible for arranging and paying for return postage, including any applicable taxes or duties.
To start your return, please visit our Returns Portal and follow the instructions.
If you are printing your own return label, please attach it securely to the parcel. If your order is being returned in more than one parcel, each parcel must have its own return label that matches the items inside.
Once your return has been received by our fulfilment centre, please allow up to 20 working days for your return to be processed and your refund to be issued.
After your refund has been processed, it may take a further 5–10 working days to appear in your account, depending on your card issuer or original payment method.
Rest of World Returns
Returns period: 30 days from the date your order is shipped.
The cost of return shipping will be deducted from your refund. In some locations, we may only be able to offer a self-post return service. In these cases, you will be responsible for arranging and paying for return postage, including any applicable taxes or duties.
To start your return, please visit our Returns Portal and follow the instructions.
If you are printing your own return label, please attach it securely to the parcel. If your order is being returned in more than one parcel, each parcel must have its own return label that matches the items inside.
Once your return has been received by our fulfilment centre, please allow up to 25 working days for your return to be processed and your refund to be issued.
After your refund has been processed, it may take a further 5–10 working days to appear in your account, depending on your card issuer or original payment method.
Refund Processing
Returns are sometimes grouped at local hubs before being sent to our central returns warehouse. If your tracking shows that your parcel has been delivered, this may mean it has arrived at a local hub rather than the final warehouse.
Your return will be processed once it reaches our fulfilment centre. You will receive an email confirmation once your refund has been completed.
During busy periods, returns may take longer than usual. We will always aim to process your return as quickly as possible.
Return Status
You can check the status of your return through your return tracking link or customer return dashboard.
If your return tracking has not updated within 20 working days of being received by the carrier, please contact our Customer Service team.
If your return has been marked as delivered to our fulfilment centre but has not been processed within the stated timeframe, please contact our Customer Service team.
Questions?
If you have any questions about your return, refund or order, our Customer Service team will be happy to help.
